vg88 Privacy Policy

1 Introduction & Scope

vg88 ("we", "us", or "the platform") is an online betting and casino service provider in Bangladesh. This privacy policy ("policy") applies to our website vg88.mom and all services under it. It explains how we collect, use, disclose, and protect your personal information.

By using our services, you agree to the terms described in this policy. If you do not agree with this policy, please refrain from using our services. This policy operates together with our Terms & Conditions.

Our services are intended solely for individuals aged 21 or older. We do not knowingly collect personal information from minors.

2 Information We Collect

vg88 collects various types of information from its members. This information comes from two main sources — what you voluntarily provide and what is automatically collected during your use of the service.

2.1 Information You Provide Directly

• Full name and date of birth
• Email address and mobile number
• Residential address
• Identity document details (national ID card or passport)
• Payment information (bKash, Nagad, Rocket, or bank account details)
• Your service-related complaints and communication history

2.2 Automatically Collected Information

• IP address and device type
• Browser version and operating system
• Website access time, session duration, and page navigation data
• Information collected through cookies and similar tracking technologies
• Transaction and betting history

2.3 Information Received from Third Parties

In some cases we may receive additional information through payment processors or identity verification service providers. This information is used solely to protect your account and improve the quality of our service.

3 Purpose of Using Information

vg88 uses your information only for lawful and legitimate purposes. The main purposes for which we use your information are listed below:

3.1 Account Management & Service Delivery

• Creating, verifying, and managing your account
• Processing deposit and withdrawal transactions
• Managing your betting and gaming activity
• Providing customer support via live chat and email

3.2 Security & Fraud Prevention

• Detecting and preventing unauthorized access to accounts
• Monitoring for money laundering and fraudulent activity
• Ensuring responsible gaming guidelines are followed
• Age verification and identity confirmation

3.3 Communication & Marketing

• Sending important service-related notifications
• Sending promotional offers and updates with your consent
• Personalizing the service according to your preferences

3.4 Compliance with Legal Obligations

We may be required to retain and disclose certain information in order to comply with applicable laws, regulations, or lawful requests from authorities.

4 Cookies & Tracking Technologies

vg88 uses cookies and similar technologies to improve your browsing experience and to analyze the performance of our platform.

4.1 Types of Cookies

• Essential cookies: These are necessary for the basic functioning of the website, such as keeping your login session active.
• Functional cookies: These help remember your language preferences and other settings.
• Analytics cookies: These help us monitor and improve the use of our service.

4.2 Cookie Control

You can control or disable cookies through your browser settings. Please note, however, that disabling essential cookies may cause some features of the platform to not work properly.

5 Disclosure & Sharing of Information

vg88 does not sell or rent your personal information to any third party. However, information may be shared in the following circumstances:

5.1 Service Provider Partners

We work with trusted third-party service providers who carry out specific functions on our behalf, such as payment processing (bKash, Nagad, Rocket, and banking partners), technical infrastructure, and identity verification services. These partners receive only the information necessary to perform their specific functions and are bound by confidentiality agreements.

5.2 Disclosure for Legal Reasons

We may be required to disclose your information in response to a court order, legal process, or a lawful request from a government authority. Information may also be shared to assist in fraud prevention or authorized investigations.

5.3 Business Restructuring

In the event of a merger, acquisition, or sale of assets, your information may be transferred. In such circumstances we will notify you in advance and this policy will remain in effect.

6 Data Security Measures

vg88 has put in place industry-standard technical and administrative measures to ensure the security of your information.

6.1 Technical Security

• All data transmission secured through SSL (Secure Sockets Layer) encryption
• Encryption-based storage for sensitive information
• Regular security audits and vulnerability assessments
• Firewall and intrusion detection systems
• Two-Factor Authentication option

6.2 Administrative Security

• Only authorized personnel have access to your information
• Regular data protection training for staff
• Strict access controls and logging systems
• Confidentiality agreements with third-party partners

Please note, however, that transmitting data over the internet is not entirely risk-free. We make every effort to ensure maximum security, but no system is completely error-free.

7 Data Retention Period

vg88 retains your personal information only for as long as necessary to fulfill the purpose for which it was collected or as required to meet legal obligations.

• Active account data: retained while the account remains active
• Closed or inactive account data: retained for a specific period in accordance with legal and regulatory requirements
• Transaction records: retained for the period prescribed under financial regulations
• Communication logs: retained for a reasonable period to ensure the quality of customer service

Once the retention period ends, your information will be securely deleted or anonymized.

8 Your Rights

You have the following rights regarding your personal information. To exercise these rights, please contact our support team.

8.1 Right of Access

You may request a copy of the personal information we hold about you. We are committed to responding to such requests within a reasonable time.

8.2 Right to Correction

If your information contains any errors or is incomplete, you may request a correction. Keeping your information accurate is important for the security of your account.

8.3 Right to Request Deletion

In certain circumstances you may request that your personal information be deleted. Please note, however, that we may need to retain some information for legal obligations or legitimate business purposes.

8.4 Opting Out of Marketing Communications

You may stop receiving promotional emails or notifications at any time. Important service-related notifications will continue to be sent.

9 Third-Party Links & Services

Our platform may contain links to third-party websites or services. vg88 is not responsible for the privacy policies of those external sites. We recommend that you review the privacy policies of those sites separately.

Our payment partners (bKash, Nagad, Rocket, and banks) are governed by their own privacy policies. Information provided on their platforms during payment processing falls under their own policies.

10 Policy Changes & Updates

vg88 may update this privacy policy from time to time. Changes will be published on this page and, for significant changes, we will notify you by email.

Continued use of our services after an update will be taken as your acceptance of the revised policy. We therefore ask that you review this page regularly.

11 Contact & Complaints

If you have any questions, concerns, or requests regarding this privacy policy, or if you wish to exercise any rights relating to your personal information, please contact us through the following:

For more information, visit our FAQ page or the Responsible Gaming section.